+855 81 466880

+855 70 934744

+855 96 9828797

Speed Ferry Cambodia Ochheuteal Street 500, Sihanoukville 18200, Cambodia

©2017 Speed Ferry Cambodia. All rights reserved. Developed by Cambodiaweb.net

speedferrycambodia.com Terms and Conditions

IMPORTANT INFORMATION ABOUT TICKETS

  • To collect tickets that are booked online: Please bring a copy of your email receipt to the Head Office or to the Pier of Departure – Occhuteal (AKA ‘Serendipity’) Pier. You can show the receipt on a Smart Phone or a printout. If you do not have proof of purchase you may not be able to board the ferry.

  • We will not be held liable for any loss or injury that may occur.

  • Passengers are advised to take care of their safety and personal belongings.

  • We endeavour to keep to our published timetables.

  • Weather and unforeseen circumstances can alter or cancel sailing times.

  • Tickets will not be refunded unless a cancellation on our part.

  • It is your responsibility to make sure that you are getting the right ticket for the right destination.

  • Under no circumstances will we be held responsible if you miss your connecting bus or plane.

  • It is your responsibility to check on return times once on the island.

  • If you miss your departure time, you will be able to go on a later sailing if there are seats available. However, in busy times, especially in high season (October – April), the company cannot guarantee this.

  • Children under 5 years of age : Enjoy a free ticket when they travel in their parent’s lap.

  • Children 5-10 years of age : Who have not yet turned 11 have their own seat onboard. You can enjoy a discount of 50%.

  • Have a good trip.

  • We hope you enjoy your stay on the islands.

IMPORTANT INFORMATION ABOUT WEBSITE

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy.

Please read the following statement to learn about our information gathering and dissemination practices.

Note:

  • Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of this Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use

  • SpeedFerryCambodia respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.

  • In general, you can visit www.speedferrycambodia.com website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

  • There are times when we may collect personal information from you such as name, email address, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to “opt out” of certain uses of the information. If you choose not to provide the information we request, you can still visit the SpeedFerryCambodia website, but you may be unable to access certain options, offers and services.

  • SpeedFerryCambodia will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). SpeedFerryCambodia will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

  • SpeedFerryCambodia will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. SpeedFerryCambodia will continue to enhance our security procedures as new technology becomes available.

  • This website uses Google Analytics ‘cookies’ to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for www.speedferrycambodia.com

  • SpeedFerryCambodia will never (and will not allow any third party) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither Google nor we will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information via a fill-in form on our website.

  • SpeedFerryCambodia uses Remarketing tools with Google Analytics to advertise online. Third-party vendors, including Google, may show SpeedFerryCambodia ads on sites you visit, across the Internet. SpeedFerryCambodia and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to www.speedferrycambodia.comfrom similar users SpeedFerryCambodia and third party vendors, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to www.speedferrycambodia.com

  • You can use the Ads Settings (https://www.google.com/settings/ads) to opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can also use the following Google Analytic’s opt-outs – https://tools.google.com/dlpage/gaoptout/

  • If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. When you register with www.speedferrycambodia.com we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

AGREEMENT BETWEEN CUSTOMER AND WWW.SPEEDFERRYCAMBODIA.COM

Welcome to the www.speedferrycambodia.com website (the “Website”). This Website is provided solely to assist customers in gathering ferry schedules and information, determining the availability of ferry seats, routes, and related services, making legitimate reservations and for no other purposes. The terms “we”, “us”, “our” and “SpeedFerryCambodia” refer to Koh Rong Dive Center Company, a company incorporated under the laws of Cambodia. The term “you” refers to the customer visiting the Website and/or booking a reservation or purchasing a ticket through us on this Website as well as the customer’s companions. This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). Please read the Terms of Use carefully. By accessing or using this Website, reserving or booking any ferry ticket, route or services on this Website, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make reservations or bookings through this Website. SpeedFerryCambodia may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

  • You are at least 18 years of age;

  • You possess the legal authority to create a binding legal obligation;

  • You will use this Website in accordance with these Terms of Use;

  • You will only use this Website to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act;

  • You will inform such other persons about the Terms of Use that apply to the reservations or purchases you have made on their behalf, including all rules and restrictions applicable thereto;

  • All information supplied by you on this Website is true, accurate, current and complete, and

  • If you have a SpeedFerryCambodia account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

IMPORTANT POINTS

SpeedFerryCambodia’s responsibilities are limited to:

  • Providing refund and support in the event of cancellation of the reservation as laid down in the Cancellation Policy (Please see Cancellation Policy section below. You can see the exact policy applicable to you at the time of making the booking) ;

  • Providing limited customer support and information in case of any delays / inconvenience; however such support shall be on a best endeavors basis, during our office hours and shall be based upon the information, if any, received from the ferry operator.

www.speedferrycambodia.com’s responsibilities DO NOT include:

  • The ferry operator’s ferry not departing / reaching on time

  • The ferry operator’s employees conduct and/or competence or the lack or absence thereof

  • The ferry operator canceling or rescheduling the trip for whatever reason

  • Any injury or damage to you and/or your properties

  • Your baggage or other properties getting lost / stolen / damaged

  • The ferry operator changing your seat at the last minute or changing the type of ferry that will transport you

  • Your waiting at the wrong boarding point (please call the ferry operator to find out the exact boarding point if you are not a regular traveler on that particular ferry)

  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take you to the bus departure point

  • The arrival and departure times mentioned on the ticket issued by SpeedFerryCambodia are only tentative timings. The ferry operator has the last say on the actual arrival and departure times for the ferry, the route to be taken and the actual arrival and departure points, and any stops in between.

  • Passengers are required to present their e-ticket to the ferry operator to board the ferry. The ferry operator may require you to present such proof of identity as the ferry operator may require.

  • All tickets issued on SpeedFerryCambodia shall be non-transferable.

  • The user agrees to notify our support staff at info@speedferrycambodia.com or www.facebook.com/SpeedFerryCambodia within 24 hours of any issues faced relating to a booking failure or regarding boarding to allow us to investigate the problem and aim to revert with a satisfactory response. Any delay in reporting such incidents to us makes it extremely difficult for us to investigate and make redressal of such grievances improbable.

CONSEQUENCES OF FERRY SERVICE CANCELLATION: 

Ferry operators may cancel or reschedule any service at any time and SpeedFerryCambodia doesn’t have any control over such decisions made by ferry operators. In the event such a situation arises, we will communicate such change or cancellation of the service to your promptly and try to offer you alternatives. You are free to either accept the alternatives suggested or reject them and in that event, your ticket will be cancelled as per the Cancellation Policy in effect at that time.

CANCELLATION POLICY:

E-tickets booked through SpeedFerryCambodia can be cancelled based on the operator’s cancellation procedures and we request you to read through them before booking the tickets. Any and all refunds will be subject to www.speedferrycambodia.com’s refund process in force at the time of the request, including the forfeiture of an amount corresponding to www.speedferrycambodia.com’s refund/cancellation fees. Please note that the refund/cancellation fee and refund period.

Kindly note that the money is not transferred back to the passenger’s credit/debit card or Wing money account. Instead the amount will be refunded in the form of a Cash Coupon that can be used during your next transaction. This coupon is valid up to 6 months from the date of cancellation.

Please note that the cancellation fee and cancellation period may differ from one ferry operator to another. Please contact our support staff at info@speedferrycambodia.com or www.facebook.com/SpeedFerryCambodia for complete details or enter your ticket number on the print ticket SpeedFerryCambodia to read the cancellation policy for your ticket.

All decisions related to cancellation policy as determined by SpeedFerryCambodia shall be final and binding.

No cancellation is possible within 48 hours of departure.

COMMUNICATION POLICY

  • By accepting these terms and conditions, you accept and agree that SpeedFerryCambodia will send the e-ticket to the email address provided by you during the registration and/or booking process for SpeedFerryCambodia’s service. In case a booking confirmation e-mail carrying the e-ticket gets delayed or fails because of technical reasons or as a result of incorrect e-mail address by the user etc, a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page appearing on the Website. SpeedFerryCambodia shall not be liable to the user in such a situation.

  • SpeedFerryCambodia will exert efforts to provide the service and it shall be deemed that you shall have received the information sent from SpeedFerryCambodia as an email alert on the email address provided during the course of ticket booking and SpeedFerryCambodia shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold SpeedFerryCambodia liable for non-availability of the service in any manner whatsoever.

  • You acknowledge that the email service provided by SpeedFerryCambodia is an additional facility provided for the customer’s convenience, that the email service is highly dependent on the telecommunication networks and their intraconnectivity and interconnectivity, and that the email service may be susceptible to delayed deliveries, non-deliveries, misdeliveries, errors, omissions and/ or inaccuracies. In the event you observe any error, omission and/or inaccuracy in the information provided in the alert, you should immediately inform SpeedFerryCambodia about the same and SpeedFerryCambodia will exert efforts to rectify the error, omission and/or inaccuracy as soon as practicable. You will not hold SpeedFerryCambodia liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by you on account of the email service (including, without limitation, any delayed deliveries, non-deliveries, misdeliveries, errors, omissions and / or inaccuracies).

  • You agree to indemnify and hold harmless SpeedFerryCambodia including its stockholders, directors, officials and employees from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which SpeedFerryCambodia may at any time incur, sustain, suffer or be put to as a consequence of or arising out of:

    • Misuse, improper or fraudulent information provided by you,

    • Your provision of an incorrect email address or an email address that belongs to an unrelated third party, and/or

    • Your receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in ferry schedule, delay, and/or rescheduling from SpeedFerryCambodia.

  • By accepting the terms and conditions the customer acknowledges and agrees that from time to time SpeedFerryCambodia may call the mobile phone number or send emails at the email address provided by the customer while registering for the service or to any such number or email address replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the ferry operator and/or any special deals or new services introduced.

  • Grievances and claims related to the bus journey should be reported to SpeedFerryCambodia support team at info@speedferrycambodia.com or www.facebook.com/SpeedFerryCambodiawithin 2 (two) days of the customer’s travel date.

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

speedferrycambodia.com

Koh Rong Dive Center Ochheuteal Street 500

Sihanoukville, Kâmpóng Saôm 18200

Cambodia

support@speedferrycambodia.com

+855 (0)81 466 880


Last Edited on 2017-12-04

Thank you for using SpeedFerryCambodia.